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TekTone offers TEP Tek-CARE Product Training, Recertification Training for our TEP technicians, project engineers and project managers as well as non-TEP Training for all TekTone customers interested in installing and servicing Tek-CARE systems. 

There are several different resources for TekTone systems training. Before reviewing, please visit the TekTone YouTube page. There you will find a selection of training videos on a variety of TekTone systems, including reporting, wander management and the Tek-CARE500 wireless nurse call system.

TekTone offers training at our factory. All training classes conducted in our NC facility require a $250 non-refundable registration fee. While this fee is non-refundable, if it is necessary to reschedule a registration prior to 2 weeks before the beginning of class, the fee will be applied to the new registration. In the case of TEP Certification where a followup quiz and programming exercise must be completed for certification, registrants completing all requirements within the allotted time (usually 4 weeks after class ends) will earn a $250 credit on their next order. Maximum class size is 8 people, and attendees are encouraged to sign up at least 2 weeks in advance. Download the TekTone Product Training Welcome Letter for directions and lodging information.

We also offer regional training opportunities. These classes are held at various locations throughout the year, providing more convenient options for those not wishing to travel to Franklin, NC. Registration cost for regional classes is $1000 per person.

If you would like to train several technicians at once, bring our technical training to your facility. Download a PDF of our TEP Tek-CARE Product Line Training Requirements  or our Non-TEP Tek-CARE Product Training Requirements.

Tek-CARE750 Training

Tek-CARE750 training is provided online with a series of videos and follow up quizzes. There are two courses available, “Installation Architect” and “Installer”.

TekTone requires TEPs with current Tek-CARE product line certifications to complete the “Installation Architect” course. The “Installer” course is not required, although it is extremely useful for helpers of those completing the required Installation Architect course. 

These courses are available to anyone with current Tek-CARE Product Line certification.

For Tek-CARE750 Training, hosted by Vayyar, please click here.


TEP Training Classes (Franklin, NC):

This class is intended for TekTone Elite Partner technicians, project engineers and project managers. This 4-day class will cover the entire Tek-CARE platform. After completing all exercises and tests, students will receive a certification valid for three years.

Jan 8-11
Feb. 5-8
March 4-7
April 8-11
April 29 -May 2
May 20-23
June 24-27
July 22-25
Aug. 26-29

Distributor Training Classes (Franklin, NC):

This class is intended for all TekTone customers (technicians, project engineers and project managers). This 2-day class will cover the Tek-CARE120/160 and Tek-CARE500 nurse call systems.

Jan 22-23
March 18-19
April 16-17
June 11-12
Aug 12-13

Regional TEP Training Classes

Regional classes are offered to reduce travel costs and increase convenience. This class is intended for TekTone Elite Partner technicians, project engineers and project managers. This 4-day class will cover the entire Tek-CARE platform. After completing all exercises and tests, students will receive a certification valid for three years. We have made arrangements for the following locations and dates (check back for new dates/locations):

Upcoming dates will be posted soon

To register, please visit Each attendee will need to create their own user account for registration and testing.

If you have any questions or problems with registration, please contact Training at 800.327.8466, ext. 155 or 162 or

In order to ensure the most effective training environment, a minimum class size is required. Any class with less than 3 people registered may be cancelled two weeks prior to start date.

A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health CareResidential, and Commercial markets.

Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.


Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.


A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.


Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.


Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.


Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.


TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.



The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.



TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.

Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales department hours are Monday through Friday  8:00 a.m. to 5:00 p.m. EST.
Technical Support department hours are Monday through Friday  8:00 a.m. to 6:00 p.m. EST.
For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions

If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Contact Info

324 Industrial Park Road
Franklin, NC 28734 USA



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