Tek-CARE400 GEN3 Nurse Call System




The Tek-CARE400 GEN3 TekTone’s newest high-end nurse call system. This system has completely redesigned Patient Stations with a revamped appearance and a brand-new snap on mounting design, ensuring a clean look. The Tek-CARE400 GEN3 customizability creates a user friendly system for both staff and patients.

The system features:

  • Tri-color LEDs for call indication
  • One or two jacks for call cords or pillow speakers
  • DIN plug with two ¼” phono jacks for AUX inputs
  • Interfaces for up to 6 TC120 peripherals, dome lights, bed receptacle and dry contact output
  • Three programmable push buttons
  • Button caps available: CALL, CODE, EMERG, RESET, BLANK, CHECK-IN
  • No dummy plugs needed to prevent “cord out” call
  • Three-wire TV interface
  • No visible mounting screw

The Pillow Speaker is now equipped with a microphone for better patient audio as well as two additional AUX control buttons providing:

  • Light control buttons: L1, L2,
  • Environmental control buttons: A, B
  • AUX buttons: Water, Toilet, and Pain


NC404TS with List and Map Views

The Tek-CARE400 GEN3 offers two versatile, touchscreen master station options in the NC404TS and the NC415G3, allowing you to decide which option best fits your needs and your budget. Whether sleek and compact, or large with multiple call viewing options, the Tek-CARE400 GEN3 provides master station options for your needs. Both masters utilize a handset option for two-way audio communication and provide touchscreen capabilities.

The GEN3 addressable stations allow residents to open a voice channel between their room and the nurses station, allowing staff to accurately assess the time needed to respond. Stations provide a modern aesthetic and utilize customizable buttons on both patient and peripheral stations. The addressable stations and peripherals are all completely supervised, adding reassurance for maintenance and administration staff alike.

Using the Tek-CARE Appliance Server with the Tek-CARE Staff App integration, calls can also be answered via a networked mobile device during times when a staff member may be responding to another call, making rounds or occupied with another task. Adding the Tek-CARE Appliance Server also allows for the addition of reporting, third party integration, and other software interfaces, such as ADT. An integration with the Tek-CARE platform provides clinical staff with critical communications means and a pathway to more effectively focus their valuable time and energy on patient care. The Tek-CARE platform is a helpful reporting and analytics resource, allowing administration to access reports on workflow, rounding effectiveness, facility events, staffing, request detail and more.

The Tek-CARE400 GEN3 equipment is warranted to be free from defects of material and workmanship under normal use and service for five years from date of delivery (except for paging equipment, call cords, pillow speakers, the Tek-CARE Appliance Server, and refurbished equipment, which have a one-year warranty). 

The Tek-CARE400 GEN3 nurse call system is UL® 1069 and UL® 2560 Listed and cUL® Listed to CSA C22.2 No. 205.

Tek-CARE400 GEN3 is sold through regional TekTone Elite Partners.

To request more information, call our Sales Department at 800.327.8466, option 2, or use our Contact Us form.


Calls can be received and answered from any networked mobile device to ensure staff always knows when and where help is needed, even when juggling multiple tasks.


The Tek-CARE platform is simple to use, with touchscreen options and a user-friendly interface. On-duty staff will find interacting with the system a breeze.  



The TC400 GEN3 is designed to keep communication rolling. Full duplex audio, voice-enabled apps and staff messaging can make sure that everyone is on the same page.

A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health CareResidential, and Commercial markets.

Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.


Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.


A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.


Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.


Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.


Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.


TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.



The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.



TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.

Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales department hours are Monday through Friday  8:00 a.m. to 5:00 p.m. EST.
Technical Support department hours are Monday through Friday  8:00 a.m. to 6:00 p.m. EST.
For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions

If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Contact Info

324 Industrial Park Road
Franklin, NC 28734 USA



Follow On

A&E Spec for Tek-CARE400 P5+