Technical Support FAQs

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Using any web browser type in the facility LAN IP. The link to download the Config Tool Live will be on this page. Click icon to download software. After software is downloaded, open the Config Tool Live and retype the facility LAN IP into data field to connect.

Type in CMD, then type in getmac in the command window. The physical address is the MAC address.

Make sure your IP address is currently set to 192.168.1.178 and sub is set to 255.255.255.0, and all fire walls and antivirus software are turned off.

Make sure the station is assigned to a zone; and if it is, make sure the master is watching that zone.

This can take up to 15 minutes. Do not interrupt during this process.

Often after a TekCARE system has been updated the configuration on the system is no longer compatible with the latest software. The configuration for the system needs to be loaded and saved before performing a code update. The config tool is able to load older configurations and update them for use on the current version of system software. After the system code has been updated the saved configuration can be re-commited to the system with the new config tool.

Each "virtual station" has several capabilities that can be utilized by points assigned to the station. As point types are changed or points are assigned to other virtual stations multiple points can end up trying to utilize the same capability. For example two SF121s can not both be assigned to be "Side A Calls" on the same station. Also you can not assign an SF121 to "Side A Call" and an SF122 to "Side A and B Calls" on the same station. This also applies to points that are "Detectable" as they could be plugged in, detected, and expected to function. Conflicts involving "Disabled" points and not considered.

One or more modules on the system is running a different software version, modules will need to be updated.

Two without adding virtual stations.

Standard network cables between units. Up to 20 modules can be networked together on one system.

No, the NC475 along with the reporting license will need to be added to generate reports.

This is a "mute" icon representing the tone off button and status. It does not indicate any type of fault. The button background will be highlighted in yellow when a call or fault is actively being silenced with this feature. See documentation for more information about enabling, configuring, and usage of the tone off feature.

This message is shown on the module when a patient station is updating its software. This will clear when complete.

 If you are receiving this LED activity, your system is currently updating the modules or stations.

The LI122UN can only display Red/White or Blue/White.

Clear the history and cache in the web browser and download again.

A troubleshooting step you can try as a way to bring the module back to functional operation is to put it in Bootloader Mode. Put the module in Bootloader Mode by turning on (sliding down) DIP switches 1 and 4 on the bank of four switches and DIP switch 8 on the bank of eight switches. Power cycle the module and when the module comes back online turn off (slide up) DIP switches 1, 4 ,and 8. Upgrade the module and test for functionality. If this does not work the module will need to be sent in for evaluation in our repair department.

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A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health CareResidential, and Commercial markets.

Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.

ASC

Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.

CCRC

A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.

SKILLED NURSING

Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.

ASSISTED LIVING

Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.

HOSPITAL INFO

Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.

PSYCHIATRIC & BEHAVIORAL

TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

NATIONAL ACCOUNTS

HEALTHCARE

The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.

 

COMMERCIAL AND RESIDENTIAL

TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.


Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales department hours are Monday through Friday  8:00 a.m. to 5:00 p.m. EST.
Technical Support department hours are Monday through Friday  8:00 a.m. to 6:00 p.m. EST.
For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions


If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Contact Info

324 Industrial Park Road
Franklin, NC 28734 USA

800.327.8466
828.524.9967

828.524.9968

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