Technical Support FAQs
Using any web browser type in the facility LAN IP. The link to download the Config Tool Live will be on this page. Click icon to download software. After software is downloaded, open the Config Tool Live and retype the facility LAN IP into data field to connect.
Type in CMD, then type in getmac in the command window. The physical address is the MAC address.
Make sure your IP address is currently set to 192.168.1.178 and sub is set to 255.255.255.0, and all fire walls and antivirus software are turned off.
Make sure the station is assigned to a zone; and if it is, make sure the master is watching that zone.
Check the RJ45 connector or recrimp it.
This can take up to 15 minutes. Do not interrupt during this process.
Often after a TekCARE system has been updated the configuration on the system is no longer compatible with the latest software. The configuration for the system needs to be loaded and saved before performing a code update. The config tool is able to load older configurations and update them for use on the current version of system software. After the system code has been updated the saved configuration can be re-commited to the system with the new config tool.
Each "virtual station" has several capabilities that can be utilized by points assigned to the station. As point types are changed or points are assigned to other virtual stations multiple points can end up trying to utilize the same capability. For example two SF121s can not both be assigned to be "Side A Calls" on the same station. Also you can not assign an SF121 to "Side A Call" and an SF122 to "Side A and B Calls" on the same station. This also applies to points that are "Detectable" as they could be plugged in, detected, and expected to function. Conflicts involving "Disabled" points and not considered.
One or more modules on the system is running a different software version, modules will need to be updated.
Terminals 2 and 3.
Two without adding virtual stations.
Binary DIP switch addressing.
Standard network cables between units. Up to 20 modules can be networked together on one system.
No, the NC475 along with the reporting license will need to be added to generate reports.
This is a "mute" icon representing the tone off button and status. It does not indicate any type of fault. The button background will be highlighted in yellow when a call or fault is actively being silenced with this feature. See documentation for more information about enabling, configuring, and usage of the tone off feature.
This message is shown on the module when a patient station is updating its software. This will clear when complete.
If you are receiving this LED activity, your system is currently updating the modules or stations.
The LI122UN can only display Red/White or Blue/White.
Clear the history and cache in the web browser and download again.
A troubleshooting step you can try as a way to bring the module back to functional operation is to put it in Bootloader Mode. Put the module in Bootloader Mode by turning on (sliding down) DIP switches 1 and 4 on the bank of four switches and DIP switch 8 on the bank of eight switches. Power cycle the module and when the module comes back online turn off (slide up) DIP switches 1, 4 ,and 8. Upgrade the module and test for functionality. If this does not work the module will need to be sent in for evaluation in our repair department.
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