Please use this form to contact Technical Support for help with your existing TekTone system.

Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

• The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
• Is this a new installation, or are you servicing existing equipment?
• When did the issues begin?
• Were there any incidents prior to the current issue(s)?
• Your name, phone number and company name.
• The job site name and address.

When you call us, also tell us:

• Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

• Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
• Combine alerts reporting from multiple facilities.
• Integrating a wireless nurse/emergency call system with any of our UL1069 Listed hard-wired nurse call systems.
• Add monitoring, reporting, paging and email output to any TekTone nurse call system.
• Add wireless phones, ADT Interface using the HL7 Standard, tracking and wandering interface to the Tek-CARE400 GEN3 nurse call system.

For project design assistance, provide the following:

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

• Around-the-clock system support by our TekTone Elite Partners (TEPs)
• Consistent pricing structure
• Nationwide world-class service network
• System training and free software updates
• Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 GEN3 nurse call system — rich with features, including:

• Touchscreen master station
• CAT5 wiring
• Management Monitoring and Reporting
• Pager and wireless phone integration
• Interchangeable stations with simplified wiring
• Email output
• ADT Interface using the HL7 Standard
• Interface with Real-Time Location Systems
• UL^® 1069 Listed

• The request for proposal or information (RFP or RFI), or a description of the project, including:
  • Type of nurse call system required: tone/visual or audio/visual.
  • Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
  • Whether management reporting is required.
  • Brand and model of external systems that will be integrated.

• Blueprints (including the legend page). Details required include:
  • Number and location of single-patient rooms and associated bathrooms.
  • Number and location of dual-patient rooms and associated bathrooms.
  • Location of additional bathrooms, tub rooms and shower rooms.

 (PDF format ONLY, max 16 MB)

 (PDF format ONLY, max 16 MB)

The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)