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Technical Support Bulletin #58

Technical Support Bulletin #58

Tek-CARE120 and Tek-CARE160 Room Controller Startup Issue LI122UN and PM120 Room Controllers Affected TekTone has found that a component used in the manufacture of LI122UN and PM120 room controllers between January 1 and February 13, 2024 experienced...

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TekTone Year in Review 2023

TekTone Year in Review 2023

In 2023, TekTone marked its "Golden Year," commemorating 50 years of successful business operations. During this year, we also celebrated three more employees making it to 25 years working with TekTone.  TekTone held the 2023 TekTone Elite Partner...

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Technical Support Bulletin #58

Technical Support Bulletin #58

Tek-CARE120 and Tek-CARE160 Room Controller Startup Issue LI122UN and PM120 Room Controllers Affected TekTone has found that a component used in the manufacture of LI122UN and PM120 room controllers between January 1 and February 13, 2024 experienced...

read more
TekTone Year in Review 2023

TekTone Year in Review 2023

In 2023, TekTone marked its "Golden Year," commemorating 50 years of successful business operations. During this year, we also celebrated three more employees making it to 25 years working with TekTone.  TekTone held the 2023 TekTone Elite Partner...

read more

New Product Release – SF571

The SF571 Universal Transmitter for the Tek-CARE570 Wireless Nurse Call System is now available for purchase.The SF571 is a wireless wall-mounted transmitter for use with any standard N.O. or N.C. contact or sensor. The transmitter has a hall effect sensor and magnet...

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Software Release Notice – 1.44.0

Software Release for LS450 version 1.44.0 is now available to download. This release includes the following features: Reporting update: now records transient type EVENTS like system up, configuration committed, and check-in. Added option to include these transient...

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Software Release Notice – 1.43.1

Software Release for LS450 version 1.43.1 is now available to download. This release is a new TekTone recommended minimum Tek-CARE version (FIELD UPGRADE REQUIRED) and includes the following features: Fixed issue where some NC475s were showing a Cloud License Error...

read more

New Product Release – SF571

The SF571 Universal Transmitter for the Tek-CARE570 Wireless Nurse Call System is now available for purchase.The SF571 is a wireless wall-mounted transmitter for use with any standard N.O. or N.C. contact or sensor. The transmitter has a hall effect sensor and magnet...

read more

Software Release Notice – 1.44.0

Software Release for LS450 version 1.44.0 is now available to download. This release includes the following features: Reporting update: now records transient type EVENTS like system up, configuration committed, and check-in. Added option to include these transient...

read more

Software Release Notice – 1.43.1

Software Release for LS450 version 1.43.1 is now available to download. This release is a new TekTone recommended minimum Tek-CARE version (FIELD UPGRADE REQUIRED) and includes the following features: Fixed issue where some NC475s were showing a Cloud License Error...

read more

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TekTone

Brief History

                of

Nurse Call

The nurse call system as it is known today is vastly different from its origins. In its most simple form, a nurse call system consists of a push button in the patient room, a light above the patient door and a central location (usually a nurses station) where calls can be viewed. With advances in technology, and the ever-changing model of healthcare, the modern nurse call system took several forms over its century-long history. 

SCHEDULE A PRODUCT DEMONSTRATION

Tek-CARE systems are designed to make your community or facility a safe and efficient place to live and work.

Schedule a personal demonstration with one of our nurse call and communication experts and allow us to answer any questions you may have.  We look forward to serving you. 

A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health CareResidential, and Commercial markets.

Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.

ASC

Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.

CCRC

A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.

SKILLED NURSING

Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.

ASSISTED LIVING

Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.

HOSPITAL INFO

Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.

PSYCHIATRIC & BEHAVIORAL

TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

NATIONAL ACCOUNTS

HEALTHCARE

The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.

 

COMMERCIAL AND RESIDENTIAL

TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.


Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales department hours are Monday through Friday  8:00 a.m. to 5:00 p.m. EST.
Technical Support department hours are Monday through Friday  8:00 a.m. to 6:00 p.m. EST.
For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions


If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Contact Info

324 Industrial Park Road
Franklin, NC 28734 USA

800.327.8466
828.524.9967

828.524.9968

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