The new Tek-CARE Appliance Server maintains the functionality of the current Tek-BRIDGE® while adding more exciting features on an aesthetically pleasing and easy to navigate interface.
NC475
The NC475 Tek-CARE® Appliance Server is an entirely new platform that utilizes a custom-built operating system that allows for more flexibility and the capability to run more mobile and Apple TV apps. The new Tek-CARE Appliance Server is available in two versions: the NC475 and the NC475DESK.
The NC475 is designed to act as an appliance server and is typically installed in a server room or equipment closet. This option is best for facilities with more mobile staff members that would like to utilize apps and pagers as opposed to stationary master stations. The NC475 includes a navigation menu for performing tasks such as back-up reporting and reset.
The NC475DESK is supplied with a touchscreen monitor, wireless keyboard, and mouse, and is used as the main monitor for a non-voice Tek-CARE system such as the Tek-CARE500. The user interface on the touchscreen monitor resembles the Tek-CARE app for Apple TV and iOS, maintaining the new modern look and feel for TekTone software.
Major features of both versions include:
- UL® 1069 and cUL Listed for Hospital Signaling and Nurse Call Equipment
- UL 2560 Listed for Emergency Call Systems
- Updated User interface
- New Config Tool Live software for administrative system updates via web browser
- Can function as the primary master station for the non-audio Tek-CARE system.
- Includes paging software module for automatic and manual pages to staff.
- Software module choices include event monitoring, reporting, Mobile App, Apple TV displays, email output, and more.
- 2 network interface ports provide connections to the Tek-CARE Network and facility LAN.
- 6 RS232 serial ports provide connections for a paging transmitter, a central monitoring auto dialer, and Tek-CARE500 receivers.
- Major systems changes can only be committed using the Config Tool connected by a networked laptop
For pricing, please contact our Sales Department at 800.327.8466, option 2.
New LS450 Software version 1.0.67a576f
The newest version of the LS450 Config Tool software is required in order to operate the NC475. In addition to providing support for the Appliance Server, the new version of software also provides new features to be used with the Tek-CARE system.
New Event Monitors
Event monitors now have a new design, look and feel and can now show maps and patient photos if they are uploaded into the Tek-CARE Network.
ConfigTool Live
The new ConfigTool Live software allows for minor changes to be made within the Tek-CARE Network while the system remains up-and-running. This includes making staff assignments, adding/updating patient information and photos and adjusting transmitter traffic settings. All of these things can be done by using Config Tool Live.
Other Features
In this version of software, STAT calls are moved to the Call screen on the NC415, event monitors and mobile apps and custom text messages can also be typed into any of the previously mentioned interfaces as well.
NOTICE
Once the new software upgrade is applied, it will not be possible to revert back without a back-up. It is important to back-up your current configuration via the existing Config Tool before proceeding with a software upgrade.
Software more recent than 7331, including 1.0.67a576f and all versions released from this point forward, will NOT support the NC401TS master station or the NC474 Tek-BRIDGE. The last update for NC474 software is still version 7331. No new feature software updates will be provided for the NC474.
A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health Care, Residential, and Commercial markets.
- Ambulatory Surgery Centers
- CCRC / Life Plan
- Skilled Nursing
- Assisted / Independent Living
- Hospitals & Cancer Centers
- Psychiatric & Behavioral Health Facilities
- National Accounts
Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.
Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.
A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.
Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.
Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.
Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.
TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.
HEALTHCARE
The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.
COMMERCIAL AND RESIDENTIAL
TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.
Where to Buy
TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.
Additional Resources
Hours of Operation
TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.
- Sales department hours are Monday through Friday 8:00 a.m. to 5:00 p.m. EST.
- Technical Support department hours are Monday through Friday 8:00 a.m. to 6:00 p.m. EST.
- For technical assistance, contact our Tech Support team.
When you call TekTone, our automated telephone system gives you these dialing options:
• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator
Technical Support FAQs
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General Questions
If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.
Contact Info
324 Industrial Park Road
Franklin, NC 28734 USA
800.327.8466
828.524.9967
828.524.9968