COVID-19 Updates

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During this time of uncertainty, staff efficiencies and patient safety are the highest priority. TekTone is ready to assist with the needs of healthcare facilities providing care to those in need.

TekTone has been manufacturing nurse call systems for more than four decades. Our systems are perfect for areas that require the highest levels of reliability, and are packed with features to make front line workers as efficient as possible. Tek-CARE Reporting assists with staffing levels, responding to complaints, reducing response times, and providing reports to state and federal agencies.

Whether it be a system down or the need to rapidly expand, TekTone is ready to deploy our experience, longevity and professional network of partners when needed.

Weโ€™re here to help.

For technical support, U.S. and international sales, national accounts, and systems design, use our Contact Us form, or call 800.327.8466 with questions.

A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for theย Health Care,ย Residential, and Commercial markets.

Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekToneย has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.

ASC

Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a residentโ€™s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facilityโ€”all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping residentโ€™s safety and security a top priority.

CCRC

A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.

SKILLED NURSING

Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CAREย wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.

ASSISTED LIVING

Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.

HOSPITAL INFO

Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.

PSYCHIATRIC & BEHAVIORAL

TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

NATIONAL ACCOUNTS

HEALTHCARE

The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekToneโ€™s wired and wirelessย nurse call systemsย provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CAREย Wander Managementย system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With theย Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, theย Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.

 

COMMERCIAL AND RESIDENTIAL

TekToneโ€™s roots lie in the manufacturing and design ofย apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buyย to contact your regional manufacturerโ€™s representative or to inquire about your nearest TekTone Elite Partner.


Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales and Technical Support department hours are Monday through Friday ย 8:00 a.m. to 5:00 p.m. EST.
For technical assistance, contact ourย Tech Supportย team.

When you call TekTone, our automated telephone system gives you these dialing options:

โ€ขโ€ƒ2 – Sales Department
โ€ขโ€ƒ3 – Technical Support
โ€ขโ€ƒ4 – Vendor Relations
โ€ขโ€ƒ5 – Accounts Payable
โ€ขโ€ƒ6 – Accounts Receivable
โ€ขโ€ƒ0 – Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions


If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Contact Info

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324 Industrial Park Road
Franklin, NC 28734 USA

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800.327.8466
828.524.9967

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828.524.9968

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