TekTone®’s new NC402TS master station performs all the same valuable functions as the NC401TS, plus includes additional features provided by new software (version 6838). This master is completely backwards compatible with all Tek-CARE®400 nurse call systems.

NC402TS new features include (software version 6838 or greater required):

    • New standardized display similar to Event Monitor display.
    • Staff, staff groups and staff assignments are now created and modified using Registers (again like Event Monitors).
    • Easier to select the recipients of manual text messages.
    • Redesigned icons with graphics and color call indicators.
    • Icon layout can be changed only via the Config Tool.
    • Use the touchscreen monitor, membrane buttons, full keyboard and handset to interact with the master.
    • A USB mouse (not included) is also supported.
    • Choice of black or white background in list view.
    • Text font size in list view is much larger.
    • Firmware is updated via Ethernet port.
    • UL® 1069 listed.


New LS450 software (version 6838) features include:

    •  Support for NC402TS Master Stations.
    •  Changed fault name from “Gateway Fault” to “TekBridge Fault”.
    •  Staff assignments now have a fault filter option instead of just “all” or “none”.
    • Added the optional software-latched “Maintenance Fault” to indicate that one or more other faults have       occurred on the system. (Requires an NC470 Tek-BRIDGE™ PC.) Enable the maintenance fault on the Config Tool’s new “Faults” page.
    • Changed pull-cord inputs on IR445P5 Resident Station with Check-In so that they may be reset by a master audio connection, depending upon the call-type assigned.
    • Added search boxes to large tables in the Config Tool and in event monitor registers.
    • Tool-tips in the Config Tool and the Event Monitors now stay visible indefinitely.
    • Charts are now available in Reporting for main summary tables.
    • Report Summaries now include a main summary table with an entry for the totals for each group, and then a table per group with entries per event type.

For more information, call our Sales Department at (800) 327-8466, option 2 or visit www.tektone.com

A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health CareResidential, and Commercial markets.

Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.


Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.


A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.


Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.


Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.


Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.


TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.



The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.



TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.

Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales department hours are Monday through Friday  8:00 a.m. to 5:00 p.m. EST.
Technical Support department hours are Monday through Friday  8:00 a.m. to 6:00 p.m. EST.
For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions

If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Contact Info

324 Industrial Park Road
Franklin, NC 28734 USA



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