The latest update for the Tek-CARE® software is now released. A list of updates and changes can be found below. See more detailed information following the list.

The latest software release:

  • Adds a default assignment of all staff to all devices- to simplify basic configurations
  • Adds a secondary dome annunciation option to all stations
  • Simplifies Config Tool based on licensed features
  • Adds the ability to insert images/text into SF123 label generator

The update also adds various TC120 updates, including:

  • Fix for Slow flash rate
  • Changes Point 5 default to “Aux Input 1” on PM123
  • Adds check-in to virtual stations
  • Adds the ability to use an SF123 as a room reset and check-in button

There are also updates to the NC415, including:

  • The option to disable tone silence for each NC415 (option default: disabled)
  • The addition of the check-in setup screen for NC415s
  • Volume control and screen brightness can now be password protected

Room–Level Reset and Check-In

In the latest update, room-level reset is now available on the Tek-CARE120. All calls in one room can be reset using the SF123 in reset/check-in mode.

Also available for the TC120 is the ability to satisfy a check-in requirement. Using the new Reset/Check-In function for the SF123, the station can be programmed to a specific time window. When the check-in button is pressed within the window, the call is satisfied. Check-In is also available using the PM123 auxiliary module. The PM123 can be programmed to have a certain state satisfy the requirement (i.e. using a door monitor to identify a closed door) at any time during the specified window, or to have a change of state (i.e. door opens or closes) satisfy the requirement. Existing check-in windows can also be viewed and assigned to stations from the NC415 master station.

Secondary Dome Light

In addition to the current dome light and zone light, a secondary dome light can now be added. Calls can now be forwarded to a dome light at a local second station in addition to its connected dome light and zone light.

Tone Silence Disabled

The NC415 master station now includes the option for a universal tone silence disable. When this option is selected, it will prevent any tones from being silenced at the master station.

Label Customization

The SF123 label generator in the Config Tool now provides the option to add images. Users can search for and insert custom images, including facility logos, for use on the SF123.


When updating software on the Tek-CARE120, if the LI122 room controllers are flashing the red or blue programming pattern, let them complete this activity until they stop flashing. Once they stop, wait about 20 seconds, then the units should be done updating. The room controllers pull software from the NC120 central unit, and powering down or resetting the system before the update is completed could cause issues between the room controllers and the central station.

Information is also available via our Sales Department at 800.327.8466, option 2.

A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health CareResidential, and Commercial markets.

Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.


Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.


A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.


Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.


Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.


Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.


TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.



The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.



TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.

Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales department hours are Monday through Friday  8:00 a.m. to 5:00 p.m. EST.
Technical Support department hours are Monday through Friday  8:00 a.m. to 6:00 p.m. EST.
For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions

If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Contact Info

324 Industrial Park Road
Franklin, NC 28734 USA



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