Tek-CARE® Call Escalation Provides Security For Every Community

Eight levels of nurse call escalation are available with Tek-CARE nurse call systems. These eight levels of escalation help provide healthcare communities with multi-level resident monitoring. Tektone's eight levels of call escalation help ensure that no distress call goes unheard. An escalation plan can be customized to fit each community's needs, such as the one below.

Mid section of nurse text messaging mobile phone in hospital

• Level 1 – Initial call to Primary Care Staff
• Level 2 – Secondary Care Staff
• Level 3 – Charge Nurse
• Level 4 – Director of Nursing
• Level 5 – Assistant Administrator
• Level 6- Administrator
• Level 7- Specific to facility/community
• Level 8- Specific to facility/community

After a specified amount of time, the call will be sent to the second level of escalation, and then continue to other levels as configured if the call is not responded to/reset. When a call is reset, all levels of escalation are notified.

TekTone® offers custom call escalation options such as escalation code labels (low, medium, high, urgent) for specific call types as well as the ability to set up reminders. Escalations can also be color coded.

Once a call has been escalated, it can be delivered to designated staff members through any method that calls are normally annunciated, including text/email, paging and the Tek-CARE® app for iOS.

For detailed information, please contact the TekTone sales department at (800)327-8466, option 2 or visit www.tektone.com.

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Many of our international customers are also members of the TekTone Elite Partner program. The title of TEP designates that the company has attended factory training as designed by our Product Support Manager and maintains a local service staff to attend to systems 24/7.

For more information about our current global offerings, please visit the Where To Buy section of our website. Is your country unlisted? Fill out the form on our International Sales page. TekTone is constantly working to better serve our global customers and we would love to discuss your project with you!

TekTone® products are designed and built in our FDA-registered, state-of-the-art manufacturing facility located in North Carolina - plus a network of distributors and representatives that stretches worldwide.

TekTone’s portfolio is diverse by offering wireless pendants that fully integrate with wired audio-visual nurse call, resident wander management, and alert integration- simultaneously.  Our goal is to meet the various needs of an entire community on a single platform.