According to a recent bulletin from Inovonics, the manufacturer of our Tek-CARE®500 Frequency Agile (FA) product line, most of the FA product line will be discontinued this year.

Due to recent economic conditions, Inovonics’ suppliers are discontinuing some necessary components of FA products. Consequently, the FA product line has become obsolete sooner than expected. Also, due to the recent devastation in Japan, availability of a key component of FA products has been severely disrupted, resulting in longer lead times.

TekTone® will accept last-time-buy orders for the following FA parts until August 15, 2011:

Inovonics # TekTone # Description
BAT603 BA510 Backup Battery for NC511, NC512
FA464DR NC505 Additional Receiver
FA403 NC510 Receiver
FA570 NC511 Repeater
FA536 NC512 Locator
FA116 NC515 NC505 Programmer
FA202 SF505 Wireless Smoke Detector
FA210W SF520 Door/Window Egress Wireless Transmitter with magnet
FA210 SF525 Universal Contact Transmitter for NO maintained input
FA210M SF526 Universal Contact Transmitter for NO momentary input
FA210 W/ WIRING HARNESS SF527 Wireless Support Module – 1 required for each SF337C
  SF529A Check-In/Assistance Station with built-in transmitter


Orders will ship by December 31, 2011.

Inovonics expects to be able to continue supplying us with the SF501 (FA223S) Pendant Transmitter and the SF502 (FA203S) Wall-Mounted Transmitter for the next 12–18 months, but availability and price depend on component availability.

TekTone® is prepared to support facilities through the transition. To meet their needs, the Tek-CARE®500 is the first wireless nurse call / emergency call system that can handle EchoStream (ES) and Frequency Agile (FA) transmitters at the same time! This allows a facility to transition seamlessly from FA technology to ES technology without risking the safety and security of residents and patients. Many of our customers have already made the switch to the more advanced EchoStream product, and others are in the process.

Some features of the new EchoStream (ES) product line include:

  • Reliability—The EchoStream line utilizes a unique frequency hopping, spread-spectrum technology to meet the demands of an increasingly cluttered wireless world.
  • Flexibility—The flexibility of wireless is a necessity in today’s dynamic commercial environments. The self-configuring EchoStream Commercial Mesh Network allows you to adapt to changing floor plans and requirements in a matter of minutes. New sensors can be added to the network as fast as they can be mounted.
  • Scalability—The EchoStream Mesh Network’s backbone of intelligent repeaters can extend coverage to thousands of sensors across entire campuses.

For more information, please visit Inovonics’ FA FAQ, or call TekTone® Sales Department at (800) 327-8466 option 3.

A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health CareResidential, and Commercial markets.

Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.


Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.


A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.


Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.


Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.


Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.


TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.



The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.



TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.

Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales department hours are Monday through Friday  8:00 a.m. to 5:00 p.m. EST.
Technical Support department hours are Monday through Friday  8:00 a.m. to 6:00 p.m. EST.
For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions

If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Contact Info

324 Industrial Park Road
Franklin, NC 28734 USA



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