Effective immediately due to parts availability, the NC402TS Gen1 master station is discontinued.

The NC402TS touchscreen master station is used with the NC450 and NC450MICRO Central Equipment and the PM4XX-series control modules. Master stations currently installed will continue to be supported throughout their warranty period and beyond as long as parts are available.

The NC402TS masters can be seamlessly replaced on the Tek-CARE400 P5 system utilizing the NC455CE and either the NC404TS or NC415AV Gen2 master stations. To replace an existing NC402TS with a Gen2 master station, simply add the following components:

• NC455CE
• Gen2 master station (NC404TS or NC415AV)
• NC475 Tek-CARE Appliance Server

The NC455CE modules can be networked to run with existing systems, circumventing the hassle of having to replace the entire nurse call system to replace a single part.

The NC305LCD Master Station and the NC351A(/2) Central Equipment are also discontinued. Current installations will continue to be supported. The NC305LCD can also be upgraded to the NC404TS or NC415AV master stations, provided that the existing central equipment is also upgraded to the NC356CE CE Module. The NC356CE serves as a drop-in replacement* for the NC351A(/2) central equipment and continues to utilize the IR3XX-series patient stations, so a complete system replacement is not required.

The NC404TS touchscreen master station provides a 22” user interface, as well as a handset for discreet communication between master and patient station. It is supported by the NC475 Tek-CARE Appliance Server, which is capable of providing software modules for reporting, email alerts and the Tek-CARE Staff App. The NC415AV is a compact master station that provides all of the functionality of a master twice its size. It is available both with and without a handset. Both masters are desk or wall-mountable.

For more information about the NC404TS, NC415AV and the Gen2 CE modules, please view the spec sheets located in the submittal packages for the Tek-CARE300III or the Tek-CARE400 P5+ systems.

If you have questions or concerns, please contact the sales department at 800.327.8466, option 2 or fill out our contact form.

* Number of CE modules required dependent upon the current number of installed addressable stations and masters.

A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health CareResidential, and Commercial markets.

Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.


Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.


A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.


Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.


Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.


Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.


TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.



The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.



TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.

Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales department hours are Monday through Friday  8:00 a.m. to 5:00 p.m. EST.
Technical Support department hours are Monday through Friday  8:00 a.m. to 6:00 p.m. EST.
For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions

If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Contact Info

324 Industrial Park Road
Franklin, NC 28734 USA



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