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TekTone Celebrates 45 Years of Business

Jan 18, 2018 | TekTone News

In 2018, TekTone celebrates 45 years of business. Everyone at TekTone is incredibly excited about reaching such an important milestone.

TekTone was founded in 1973 in Lake Park, Fla. Since then, the company has continued to grow and adapt to different markets. TekTone has evolved from a small manufacturer of apartment and home intercom systems into a consistent leader in the global healthcare communications market.

After outgrowing operations in Lake Park, TekTone relocated all operations to Franklin, N.C. in 2001. Since moving to North Carolina, TekTone has only increased capacities in both production and employment. The resources available in Western North Carolina continue to nurture and support company efforts.

In 2017, TekTone moved into a new Franklin location with plenty of room to expand. Congruently, with the introduction of the new Tek-CARE®120 nurse call system, TekTone experienced the greatest amount of growth to date.

TekTone is expected to continue growth and expansion, designing and producing more new and exciting products. The Tek-CARE platform for healthcare facilities exemplifies TekTone’s continuous effort to create new, exciting products while still embracing the successes of the past. With innovative products such as the Tek-CARE120 and the Tek-CARE mobile app and legacy products such as the NC110 nurse call system, TekTone works to create an interchangeable platform to celebrate the past and present. By providing these links, TekTone customers can be confident that their products will continue to be supported for years to come.

Forty-five years of business can only be accomplished through the hard work of employees and the dedication of loyal customers. The people at TekTone are grateful for all of the support, and look forward to continuing to strive for success for many years to come.

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Please use this form to request a return authorization (RMA) number. If you have any questions, please contact our Sales Department at 800.327.8466, option 2.

All RMA's issued will be processed per our Terms & Conditions of Sale. If not a direct TekTone customer, please contact the company that the system was purchased from.

If returning a NC475 Tek-CARE Appliance Server please ensure protected health information has been removed. Contact Technical Support for assistance.

Please use this form to contact Technical Support for help with your existing TekTone system.

Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

  • The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
  • Is this a new installation, or are you servicing existing equipment?
  • When did the issues begin?
  • Were there any incidents prior to the current issue(s)?
  • Your name, phone number and company name.
  • The job site name and address.

When you call us, also tell us:

  • Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

  • Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
  • Combine alerts reporting from multiple facilities.
  • Integrating a wireless nurse/emergency call system with any of our UL1069 Listed hard-wired nurse call systems.
  • Add monitoring, reporting, paging and email output to any TekTone nurse call system.
  • Add wireless phones, ADT Interface using the HL7 Standard, tracking and wandering interface to the Tek-CARE400 GEN3 nurse call system.

For project design assistance, provide the following:

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

  • Around-the-clock system support by our TekTone Elite Partners (TEPs)
  • Consistent pricing structure
  • Nationwide world-class service network
  • System training and free software updates
  • Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 GEN3 nurse call system — rich with features, including:

  • Touchscreen master station
  • CAT5 wiring
  • Management Monitoring and Reporting
  • Pager and wireless phone integration
  • Interchangeable stations with simplified wiring
  • Email output
  • ADT Interface using the HL7 Standard
  • Interface with Real-Time Location Systems
  • UL® 1069 Listed

 

  • The request for proposal or information (RFP or RFI), or a description of the project, including:
    • Type of nurse call system required: tone/visual or audio/visual.
    • Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
    • Whether management reporting is required.
    • Brand and model of external systems that will be integrated.
  • Blueprints (including the legend page). Details required include:
    • Number and location of single-patient rooms and associated bathrooms.
    • Number and location of dual-patient rooms and associated bathrooms.
    • Location of additional bathrooms, tub rooms and shower rooms.

 (PDF format ONLY, max 16 MB)

 (PDF format ONLY, max 16 MB)

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The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)

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