Tek-CARE160 Installation Manuals

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Tek-CARE^®160 – Two-Way Voice Communication Nurse Call System – IL1024
Tek-CARE^®160 – standard system layout, color – IL1025
Tek-CARE^®160 – plus system layout, color – IL1026
NC403TS Tek-CARE^® Monitor and NC404TS Tek-CARE Master Station – Installation and Operation – IL1052
Master Stations – User Guide – IL1068
Staff App Manual – Installation and Operation Manual – IL1010
Tek-CARE TV Manual – Installation and Operation Manual – IL1054
NC475 – Tek-CARE Appliance Server – Installation and Operation Manual – IL1012
LS450 Config Tool – Programming Software Manual – IL855
NC554/8 Network Switch – Manual – IL954

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A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health Care, Residential, and Commercial markets.

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Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.

Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.

A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.

Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.

Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

HEALTHCARE

The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.

COMMERCIAL AND RESIDENTIAL

TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Nurse Call

Wander Management

Alert Integration

Emergency Call (Wired/Wireless)

Apartment Entry

Tek-CARE Staff App

Where to Buy

TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.

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Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales and Technical Support department hours are Monday through Friday 8:00 a.m. to 5:00 p.m. EST.

For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 - Sales Department
• 3 - Technical Support
• 4 - Vendor Relations
• 5 - Accounts Payable
• 6 - Accounts Receivable
• 0 - Operator

General Questions

If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Full Contact Form

Contact Info



324 Industrial Park Road
Franklin, NC 28734 USA



800.327.8466
828.524.9967

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828.524.9968

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Printed Literature Request

Please fill out the form below to request color brochures for your campaigns.

First Name *

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Title *

Comments / Questions0 / 180

Technical Support

Please use this form to contact Technical Support for help with your existing TekTone system.

Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
Is this a new installation, or are you servicing existing equipment?
When did the issues begin?
Were there any incidents prior to the current issue(s)?
Your name, phone number and company name.
The job site name and address.

When you call us, also tell us:

Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

Systems Design

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
Combine alerts reporting from multiple facilities.
Integrating a wireless Tek-CARE500 nurse/emergency call system with any of our UL^®1069 Listed hard-wired nurse call systems.
Add monitoring, reporting, paging and email output to any TekTone nurse call system.
Add wireless phones, ADT Interface using the HL7 Standard, tracking interface, or wandering interface to the Tek-CARE400 P5+ nurse call system.

For project design assistance, provide the following:

National Accounts

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

Around-the-clock system support by our TekTone Elite Partners (TEPs)
Consistent pricing structure
Nationwide world-class service network
System training and free software updates
Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 P5 nurse call system — rich with features, including:

Touchscreen master station
CAT5 wiring
Management Monitoring and Reporting
Pager and wireless phone integration
Interchangeable stations with simplified wiring
Email output
ADT Interface using the HL7 Standard
Interface with Real-Time Location Systems
UL^® 1069 Listed

What are you interested in?

Please Specify

RFP

The request for proposal or information (RFP or RFI), or a description of the project, including:
- Type of nurse call system required: tone/visual or audio/visual.
- Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
- Whether management reporting is required.
- Brand and model of external systems that will be integrated.

Blueprints

Blueprints (including the legend page) in PDF format. Details required include:
- Number and location of single-patient rooms and associated bathrooms.
- Number and location of dual-patient rooms and associated bathrooms.
- Location of additional bathrooms, tub rooms and shower rooms.

Upload RFP

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Systems Design

The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

Job Site Name

Job Site Address

System/Model Number

Serial Number

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)

Are you inquiring about a License File?YesNo

If so, what is your MAC address?

Is this a new installation?YesNo

Or, are you servicing existing equipment?YesNo

When did the issues begin?

Were there any incidents prior to the current issue?YesNo

Please describe prior incident(s) and provide the Tech Call Log Number:

0 / 180

Agree *

I agree with the following terms: Estimates provided by TekTone Sound & Signal Mfg., Inc. are provided as a service to our customers and are estimates only. While every effort is made to be as accurate as possible, a number of factors can affect the final quantities of specific items required for an order, including, but not limited to, changes in customer requirements, incorrect or incomplete plans, incomplete customer requests, and/or market specific AHJ (authority having jurisdiction) requirements. TekTone shall not be responsible for any variation in amounts required for a complete system order based on information provided in the estimate. Customer assumes all responsibility for failing to properly verify all quantities and requirements of a complete system order.

What job position are you applying for?

CONTACT DETAILS

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Street Address *

Apartment, suite, etc

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QUALIFICATIONS

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Please email your resume to careers@tektone.com.