Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.

Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.

A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.

SKILLED NURSING

Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.

ASSISTED LIVING

Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.

Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.

PSYCHIATRIC & BEHAVIORAL

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

NATIONAL ACCOUNTS

HEALTHCARE

The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.

COMMERCIAL AND RESIDENTIAL

TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.

Nurse Call

Fall Detection & Monitoring

Wander Management

Alert Integration

Emergency Call (Wired/Wireless)

Apartment Entry

Tek-CARE Staff App

Hours of Operation

TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.

Sales department hours are Monday through Friday 8:00 a.m. to 5:00 p.m. EST.
Technical Support department hours are Monday through Friday 8:00 a.m. to 6:00 p.m. EST.

For technical assistance, contact our Tech Support team.

When you call TekTone, our automated telephone system gives you these dialing options:

• 2 - Sales Department
• 3 - Technical Support
• 4 - Vendor Relations
• 5 - Accounts Payable
• 6 - Accounts Receivable
• 0 - Operator

Technical Support FAQs

Click here for a list of Technical Support FAQs.

General Questions

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If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.

Full Contact Form

Contact Info

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324 Industrial Park Road
Franklin, NC 28734 USA

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800.327.8466
828.524.9967

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828.524.9968

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Technical Support Bulletin (TSB47): Tek-CARE Software Version 1.22.10

Mar 10, 2021 | Software Releases, Tech Support Bulletins

Pre-Upgrade Notice

The newest version of Tek-CARE Software brings a completely new user interface to the legacy Gen1 NC402TS and NC401VFD. Both Master Stations now have user interfaces that closely match the Gen2 (NC415AV/NC404TS) Master Stations.

The updated user interface provides for a quicker and much more responsive experience from the Gen1 Master Stations.

Before installing Tek-CARE software version 1.22.10 or later on any Tek-CARE system with NC402TS Master Stations, all NC402TS Master Stations should be connected to the Tek-CARE network using the 8P8C port on the rear of the NC402TS. Each NC402TS Master Station must then be assigned a unique IP address in the range of 192.168.1.180 to 192.168.1.219.

Once all NC402TS Master Stations are connected to the Tek-CARE network, they may be updated by navigating to Utilities>NC475/NC402TS Update Server in the LS450 Config Tool Software.

Complete instructions for connecting NC402TS Master Stations to the Tek-CARE network may be found in the IL843M Tek-CARE400 Installation Manual.

If Tek-CARE Software version 1.22.10 or later is installed on a system with NC402TS Master Stations that have not been updated to the current software version, the NC402TS Master Stations will enter a reboot loop until they are updated successfully.

Note: If it is not possible to connect all NC402TS Master Stations to the Tek-CARE network, the Master Stations may be updated individually from a technician’s laptop.

No special connections or update procedures are necessary for the NC401VFD Master Stations. They will continue to automatically update themselves as required during system code upgrades.

If you have questions about this notification, please contact us at 800.327.8466, option 2, or fill out our contact us webform.

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Printed Literature Request

Please fill out the form below to request color brochures for your campaigns.

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Please use this form to request a return authorization (RMA) number. If you have any questions, please contact our Sales Department at 800.327.8466, option 2.

All RMA's issued will be processed per our Terms & Conditions of Sale. If not a direct TekTone customer, please contact the company that the system was purchased from.

If returning a NC475 Tek-CARE Appliance Server please ensure protected health information has been removed. Contact Technical Support for assistance.

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