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TekTone History

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TekTone designs and manufactures high quality, affordable nurse call, wireless nurse call, wander management, alert integration and emergency call products. In addition, we specialize in pocket paging, apartment entry, and area of rescue assistance systems that are used in a wide range of applications.

Our line of nurse call systems includes tone-visual, wireless, and fully programmable systems. These systems are used as nurse call and emergency call systems in CCRC, skilled care, assisted living, senior housing and independent living facilities. They are also found in clinics and doctors’ offices, and public and private hospitals throughout the world.

HISTORY

In 1973, TekTone Sound & Signal Mfg., Inc. began its manufacturing operations in Lake Park, Florida. Since that time, the company has grown rapidly to serve the intercommunication market both nationally and internationally. In 1989, TekTone opened a manufacturing facility in Franklin, North Carolina. In 1998, TekTone constructed a vast research and development department in Franklin, and in 2001 we relocated all operations to Franklin.

In 2016, TekTone purchased a 72,262-square-foot facility in the same industrial park and moved all operations under one roof. The new facility is more than twice the size of the previous space, which will allow TekTone to expand its workforce and output. Being a key player in the nurse call system market and doing business on 5 continents, this new space will accommodate the expected growth.

In 2023, TekTone celebrates five decades of successful business.  TekTone thanks the employees, customers, vendors, suppliers, and the community for making this achievement possible. 

TekTone History

Manuel Mira founded Mirtone in 1959.—Mirtone was the first company to provide home intercom systems using transistorized amplifiers.

Mirtone sold in 1969 and went public.

TekTone founded in Lake Park, FL.

The Tek-Entry Apartment Entry System was introduced. This was the foundation for TekTone’s first generation of communication systems.

 

First UL1069 Listed Nurse Call System Designed. The NC150 was first introduced as SM300 in 1977. It became the NC150 in 1978.

 

The NC110 and NC150 Nurse Call Systems were released—the NC110 is still in production today and, in some markets, is still one of TekTone’s best sellers.

The NC200 master was released. Thus, the NC150 and NC200 simply added a voice component to the NC110. The NC150 served as the platform for the NC150R—Area of Rescue System.

Our Franklin, NC facility opened its doors in 1989, which eventually grew to be our world headquarters and production plant. Invested over $750,000 in new equipment.
 
The NC300 was first introduced, and was TekTone’s first microprocessor system. The NC300 system was a resounding success, and continues to be used in many facilities to the present day.

In 1998, TekTone constructed a new research and development department at our Franklin, NC campus.

The NC300 system was upgraded with the introduction of the NC300II system. The second generation of the NC300 system brought better displays, expanded system capacity, and numerous feature improvements.

 

TekTone relocates all operations to Franklin, NC.

TekTone becomes an ISO 9001 certified company. This standard ensures high-quality products and services, and the listing has been maintained uninterrupted since it’s achievement in 2002.

Developed the first NC500 wireless system, which became our UL 2560 listed Tek-CARE500 Wireless Nurse Call System in 2016.

After six years in development, the Tek-CARE400 was released. Represents new base for all future development. Provided ability to penetrate hospital market, and begins to create the concept of the Tek-CARE Platform.

The Tek-CARE400 P5 system is released. This is a modernization of the Tek-CARE400 system, and is TekTone’s first system that allows for extensive use of CAT5 wiring throughout facilities.

Tek-ALERT is introduced as one of the four pieces that help make up TekTone’s move to more standardized equipment development.  With the NC385 for the NC300II, NC470 Tek-BRIDGE and NC501 all operating on the same basic platform, the Tek-ALERT was added and cross platform integration could be accomplished. This allowed the software from one system to migrate to another system and even have all systems operating from a similar server.

The Tek-CARE700 Wander Management System released. The TC700 system lets dementia and at-risk residents move freely about your facility while helping to ensure their safety.

TekTone purchased a 72,262-square-foot facility in the same industrial park in Franklin, NC and moved all operations under one roof.

 

Tek-CARE120 system was released. This two-wire system is the spiritual successor to the NC110 system with simplified wiring, expanded features, attractive and easy to use master stations, and much more.

A graphical representation of the DQS logoTekTone became certified under the ISO 9001:2015 standard by DQS.

 

Tek-CARE160 system released. Provides users with sleek and modern stations as well as the ability to communicate with two-way audio using the familiar and simple basic architecture of the Tek-CARE120 system.

The Tek-CARE300III released. This is a third generation CE module for the NC300-series product family, providing enhanced connectivity, modern master stations, and a way to connect legacy systems to the Tek-CARE platform.

 

Tek-CARE400 P5+ Nurse Call System released—System offers two versatile, touchscreen master station options in the NC404TS and the NC415AV, allowing you to decide which option best fits your needs and your budget.

In 2023, TekTone celebrates five decades of successful business.  TekTone thanks the employees, customers, vendors, suppliers, and the community for making this achievement possible.

August 2023—TekTone releases its second Wireless Nurse Call System, the Tek-CARE 570. This system uses the latest wireless technology using a high-frequency network with long-range wireless signaling. The Tek-CARE570 is competitively priced and designed for smaller Assisted Living, Independent Living & Life Plan Communities.

September 2023—The Tek-CARE400 GEN3 system is released. This is TekTone’s latest high-end nurse call system offering redesigned Patient Stations with a revamped, modern appearance. The Tek-CARE400 GEN3 customizability creates a user-friendly system for both staff and patients.

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Please use this form to request a return authorization (RMA) number. If you have any questions, please contact our Sales Department at 800.327.8466, option 2.


All RMA's issued will be processed per our Terms & Conditions of Sale. If not a direct TekTone customer, please contact the company that the system was purchased from.

If returning a NC475 Tek-CARE Appliance Server please ensure protected health information has been removed. Contact Technical Support for assistance.

Please use this form to contact Technical Support for help with your existing TekTone system.


Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

  • The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
  • Is this a new installation, or are you servicing existing equipment?
  • When did the issues begin?
  • Were there any incidents prior to the current issue(s)?
  • Your name, phone number and company name.
  • The job site name and address.

When you call us, also tell us:

  • Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

  • Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
  • Combine alerts reporting from multiple facilities.
  • Integrating a wireless nurse/emergency call system with any of our UL1069 Listed hard-wired nurse call systems.
  • Add monitoring, reporting, paging and email output to any TekTone nurse call system.
  • Add wireless phones, ADT Interface using the HL7 Standard, tracking and wandering interface to the Tek-CARE400 GEN3 nurse call system.

For project design assistance, provide the following:

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

  • Around-the-clock system support by our TekTone Elite Partners (TEPs)
  • Consistent pricing structure
  • Nationwide world-class service network
  • System training and free software updates
  • Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 GEN3 nurse call system — rich with features, including:

  • Touchscreen master station
  • CAT5 wiring
  • Management Monitoring and Reporting
  • Pager and wireless phone integration
  • Interchangeable stations with simplified wiring
  • Email output
  • ADT Interface using the HL7 Standard
  • Interface with Real-Time Location Systems
  • UL® 1069 Listed

 

  • The request for proposal or information (RFP or RFI), or a description of the project, including:
    • Type of nurse call system required: tone/visual or audio/visual.
    • Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
    • Whether management reporting is required.
    • Brand and model of external systems that will be integrated.
  • Blueprints (including the legend page). Details required include:
    • Number and location of single-patient rooms and associated bathrooms.
    • Number and location of dual-patient rooms and associated bathrooms.
    • Location of additional bathrooms, tub rooms and shower rooms.

 (PDF format ONLY, max 16 MB)

 (PDF format ONLY, max 16 MB)

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The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)

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