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Tek-CARE400 GEN3 Nurse Call System

CUSTOMIZATION

EFFICIENCY

PATIENT SATISIFACTION

The Tek-CARE400 GEN3 TekTone’s newest high-end nurse call system. This system has completely redesigned Patient Stations with a revamped appearance and a brand-new snap on mounting design, ensuring a clean look. The Tek-CARE400 GEN3 customizability creates a user friendly system for both staff and patients.

The system features:

  • Tri-color LEDs for call indication
  • One or two jacks for call cords or pillow speakers
  • DIN plug with two ¼” phono jacks for AUX inputs
  • Interfaces for up to 6 TC120 peripherals, dome lights, bed receptacle and dry contact output
  • Three programmable push buttons
  • Button caps available: CALL, CODE, EMERG, RESET, BLANK, CHECK-IN
  • No dummy plugs needed to prevent “cord out” call
  • Three-wire TV interface
  • No visible mounting screw

The Pillow Speaker is now equipped with a microphone for better patient audio as well as two additional AUX control buttons providing:

  • Light control buttons: L1, L2
  • Environmental control buttons: A, B
  • AUX buttons: Water, Toilet, and Pain

Newly Released

Our new Psychiatric/Vandal Stations have been released for our Tek-CARE400 GEN3 system and are now available to order. This release includes the IR436G3 Psychiatric/Vandal Staff Emergency Station and the SF123PSY Vandal 1-Button Station.

The IR436G3 provides two-way audio with the master station from psychiatric wards or other high security areas. Modes of operation for the IR436G3 include Psychiatric staff station, Vandal-resistant staff station, and Vandal-resistant patient station with bed interface.

The SF123PSY functions with a single button to place a call and is used when no reset button is needed.

NC404TS with List and Map Views

The Tek-CARE400 GEN3 offers two versatile, touchscreen master station options in the NC404TS and the NC415G3, allowing you to decide which option best fits your needs and your budget. Whether sleek and compact, or large with multiple call viewing options, the Tek-CARE400 GEN3 provides master station options for your needs. Both masters utilize a handset option for two-way audio communication and provide touchscreen capabilities.

The GEN3 addressable stations allow residents to open a voice channel between their room and the nurses station, allowing staff to accurately assess the time needed to respond. Stations provide a modern aesthetic and utilize customizable buttons on both patient and peripheral stations. The addressable stations and peripherals are all completely supervised, adding reassurance for maintenance and administration staff alike.


Using the Tek-CARE Appliance Server with the Tek-CARE Staff App integration, calls can also be answered via a networked mobile device during times when a staff member may be responding to another call, making rounds or occupied with another task. Adding the Tek-CARE Appliance Server also allows for the addition of reporting, third party integration, and other software interfaces, such as ADT. An integration with the Tek-CARE platform provides clinical staff with critical communications means and a pathway to more effectively focus their valuable time and energy on patient care. The Tek-CARE platform is a helpful reporting and analytics resource, allowing administration to access reports on workflow, rounding effectiveness, facility events, staffing, request detail and more.

The Tek-CARE400 GEN3 equipment is warranted to be free from defects of material and workmanship under normal use and service for five years from date of delivery (except for paging equipment, call cords, pillow speakers, the Tek-CARE Appliance Server, and refurbished equipment, which have a one-year warranty). 

The Tek-CARE400 GEN3 nurse call system is UL® 1069 and UL® 2560 Listed and cUL® Listed to CSA C22.2 No. 205.

Tek-CARE400 GEN3 is sold through regional TekTone Elite Partners.

To request more information, call our Sales Department at 800.327.8466, option 2, or use our Contact Us form.

MOBILITY

Calls can be received and answered from any networked mobile device to ensure staff always knows when and where help is needed, even when juggling multiple tasks.

EASE-OF-USE

The Tek-CARE platform is simple to use, with touchscreen options and a user-friendly interface. On-duty staff will find interacting with the system a breeze.  

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COMMUNICATION

The TC400 GEN3 is designed to keep communication rolling. Full duplex audio, voice-enabled apps and staff messaging can make sure that everyone is on the same page.

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Please use this form to request a return authorization (RMA) number. If you have any questions, please contact our Sales Department at 800.327.8466, option 2.

All RMA's issued will be processed per our Terms & Conditions of Sale. If not a direct TekTone customer, please contact the company that the system was purchased from.

If returning a NC475 Tek-CARE Appliance Server please ensure protected health information has been removed. Contact Technical Support for assistance.

Please use this form to contact Technical Support for help with your existing TekTone system.

Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

  • The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
  • Is this a new installation, or are you servicing existing equipment?
  • When did the issues begin?
  • Were there any incidents prior to the current issue(s)?
  • Your name, phone number and company name.
  • The job site name and address.

When you call us, also tell us:

  • Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

  • Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
  • Combine alerts reporting from multiple facilities.
  • Integrating a wireless nurse/emergency call system with any of our UL1069 Listed hard-wired nurse call systems.
  • Add monitoring, reporting, paging and email output to any TekTone nurse call system.
  • Add wireless phones, ADT Interface using the HL7 Standard, tracking and wandering interface to the Tek-CARE400 GEN3 nurse call system.

For project design assistance, provide the following:

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

  • Around-the-clock system support by our TekTone Elite Partners (TEPs)
  • Consistent pricing structure
  • Nationwide world-class service network
  • System training and free software updates
  • Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 GEN3 nurse call system — rich with features, including:

  • Touchscreen master station
  • CAT5 wiring
  • Management Monitoring and Reporting
  • Pager and wireless phone integration
  • Interchangeable stations with simplified wiring
  • Email output
  • ADT Interface using the HL7 Standard
  • Interface with Real-Time Location Systems
  • UL® 1069 Listed

 

  • The request for proposal or information (RFP or RFI), or a description of the project, including:
    • Type of nurse call system required: tone/visual or audio/visual.
    • Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
    • Whether management reporting is required.
    • Brand and model of external systems that will be integrated.
  • Blueprints (including the legend page). Details required include:
    • Number and location of single-patient rooms and associated bathrooms.
    • Number and location of dual-patient rooms and associated bathrooms.
    • Location of additional bathrooms, tub rooms and shower rooms.

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The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)

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CONTACT DETAILS

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To gain access to this A&E Spec, please fill out the information below. 

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TekTone’s A&E News is designed with architects and engineers in mind. Six times per year the newsletter provides information on new products, spec sheets, submittal packages and A&E specifications. A&E specs are created to assist in specifying and designing TekTone systems for healthcare construction projects around the world. With each issue, there is also information provided about Lunch & Learn events, a free service TekTone provides to A&E firms wanting to learn more about TekTone products. A&E News can benefit architects, engineers, construction managers, interior designers, installers, customers and even facilities looking for system specifications.

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