Franklin, NC— June 13, 2012 —Congratulations to Franklin’s Angel Medical Center! AMC is highlighted in Business North Carolina magazine for ranking #1 in patient satisfaction. Conducted by the Consumer Assessment of Healthcare Providers and Systems, the survey asked if patients who stayed overnight or longer would recommend the hospital to family and friends. Considerations included outcomes, pain control, hospital noise and cleanliness, how quickly nurses responded, whether surgeons explained procedures and whether patients received good instructions when discharged.
Martin Wadewitz, CEO of Angel Medical Center, commented, “Our hospital has been fortunate to make investments in tools such as our TekTone® nurse call system that make a positive impact on our nurses’ abilities to provide greater focus on our patients, allowing our facility to be ranked number one in patient satisfaction in NC.”
TekTone®’s President, Carlos Mira, said, “Consideration for this impressive achievement included how quickly nurses respond to patients’ needs, and I am proud that TekTone® was a part of AMC’s accomplishment.”
AMC tied with Duke University Hospital and UNC Hospitals for the top spot. AMC, Duke and UNC each received a rating of 83%, well above the North Carolina average of 71%.
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TekTone® was founded in 1973, and has operated in Franklin since 1989. We design and manufacture communications systems for the healthcare industry, and for commercial, residential and industrial enterprises. TekTone® systems are found in assisted living facilities, nursing homes, and public and private hospitals throughout the US, Central America, Canada, Mexico, South America, Asia, the Middle East, Africa, and the Caribbean. Our newest nurse call system, the Tek-CARE® 400, is being used by several area hospitals, including Angel Medical Center.
A family-owned business committed to providing quality intercommunication solutions at competitive prices, supported by conscientious customer service, for the Health Care, Residential, and Commercial markets.
- Ambulatory Surgery Centers
- CCRC / Life Plan
- Skilled Nursing
- Assisted / Independent Living
- Hospitals & Cancer Centers
- Psychiatric & Behavioral Health Facilities
- National Accounts
Ambulatory surgery centers (ASCs) are health care facilities that offer patients the convenience of having surgeries and procedures performed safely outside the hospital setting. This trend in healthcare is a growing new market and TekTone has designed our systems to offer valuable nurse and emergency call capabilities to ASC patients.
Continuing Care Retirement Communities (CCRC), also known as Life Plan Communities, are designed for seniors who are currently living independently, but want the safety and security of being cared for as they age without having to relocate. As a resident’s health declines, he or she may transition from an independent living residence to assisted living, to an intermediate or skilled nursing facility—all on one campus. TekTone offers systems specialized in adapting to the changing needs of CCRCs, while keeping resident’s safety and security a top priority.
A skilled nursing facility (nursing home, convalescent home, care home or rest home) provides a place of residence for those who require continuous nursing attention. Services available in skilled nursing facilities include assistance of nurses, nursing aides and assistants; physical, occupational and speech therapists; social workers, recreational assistants; and living space. In some instances, residents may reside in skilled nursing facilities to receive rehabilitation or other therapy following an illness or accident.
Assisted living / independent living facilities usually have a campus-wide call system so a resident can notify caregivers by initiating a call from a personal pendant or emergency button press/pull. The systems specified for these types of facilities are usually referred to as emergency call systems or personal emergency response systems. Call system requirements in assisted/independent living vary, but may be mandatory in some states. Assisted living facilities may prefer a combination of Tek-CARE wireless and wired technology, with pull-cord stations, call buttons and wireless pendants to ensure staff members are notified efficiently and quickly.
Nurse call systems for hospitals, microhospitals and cancer centers must offer more than the ability for a patient to call for a nurse. These systems are now about total solutions to improving facility performance. Performance is identified as improving efficiency in terms of facility goals (rounding, reducing time to answer calls, tracking staff performance using metrics), improving staff satisfaction, and improving patient satisfaction.
Nurse call systems in high security facilities, such as psychiatric and behavioral health facilities, require the implementation of advanced features to protect against vandalism and to provide accurate monitoring and reporting options.
TekTone‘s National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.
HEALTHCARE
The Tek-CARE platform provides customizable communication solutions for all types of healthcare facilities. TekTone’s wired and wireless nurse call systems provide flexible features and integrations to assist staff members in providing the greatest care for residents. In addition to the safety and security provided by the nurse call system, TekTone also offers the Tek-CARE Wander Management system to help keep at risk residents away from harm and Fall Detection and Monitoring offering peace of mind for caregivers, residents, and their loved ones. With the Alert Integration Manager, these systems can be integrated to display calls at one convenient location, as well as provide customized management reports. Along with reporting, the Tek-CARE Staff App can be used to notify staff on-the-go using iOS or Android devices or display monitors using Tek-CARE TV.
COMMERCIAL AND RESIDENTIAL
TekTone’s roots lie in the manufacturing and design of apartment entry systems. With multiple station options, custom engraved panels and retrofit capabilities, Tek-ENTRY apartment systems provide a convenient and reliable communication path for residents. Also available is the Tek-SAFE Area of Rescue Assistance System for areas out-of-reach of communication in the event of an emergency.
Where to Buy
TekTone products are available through hundreds of distributors and service providers around the world. Click on Where to Buy to contact your regional manufacturer’s representative or to inquire about your nearest TekTone Elite Partner.
Additional Resources
Hours of Operation
TekTone Production and Shipping department hours are Monday through Thursday 7:00 a.m. to 5:00 p.m. EST.
- Sales department hours are Monday through Friday 8:00 a.m. to 5:00 p.m. EST.
- Technical Support department hours are Monday through Friday 8:00 a.m. to 6:00 p.m. EST.
- For technical assistance, contact our Tech Support team.
When you call TekTone, our automated telephone system gives you these dialing options:
• 2 – Sales Department
• 3 – Technical Support
• 4 – Vendor Relations
• 5 – Accounts Payable
• 6 – Accounts Receivable
• 0 – Operator
Technical Support FAQs
Click here for a list of Technical Support FAQs.
General Questions
If you have questions about Sales, Technical Support, National Accounts, or Systems Design, please click on the link below for our full contact form.
Contact Info
324 Industrial Park Road
Franklin, NC 28734 USA
800.327.8466
828.524.9967
828.524.9968