Sales Support Bulletin: Returning TekTone Central Equipment

TekTone has recently received a few returned CEs for repair that had the field replaceable back-up batteries still inside.  These batteries provide system power during the facility’s switchover to emergency generator power.  Without removing the batteries before returning, the batteries rattle around the CE damaging internal components such as circuit boards, fans, DIP switches, etc., resulting in costly repair work.

All Gen 2 modules - NC120, NC160 & NC455CE plus the NC356CE Gen 3 should all have batteries removed prior to shipping.

If you have questions about this notification, please contact the TekTone Sales Department at 800.327.8466, option 2, or fill out our contact us webform.

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Many of our international customers are also members of the TekTone Elite Partner program. The title of TEP designates that the company has attended factory training as designed by our Product Support Manager and maintains a local service staff to attend to systems 24/7.

For more information about our current global offerings, please visit the Where To Buy section of our website. Is your country unlisted? Fill out the form on our International Sales page. TekTone is constantly working to better serve our global customers and we would love to discuss your project with you!

TekTone® products are designed and built in our FDA-registered, state-of-the-art manufacturing facility located in North Carolina - plus a network of distributors and representatives that stretches worldwide.

TekTone’s portfolio is diverse by offering wireless pendants that fully integrate with wired audio-visual nurse call, resident wander management, and alert integration- simultaneously.  Our goal is to meet the various needs of an entire community on a single platform.