Category Archives: Tech Support Bulletins

Technical Support Bulletin (TSB47): Tek-CARE Software Version 1.22.10

Pre-Upgrade Notice The newest version of Tek-CARE Software brings a completely new user interface to the legacy Gen1 NC402TS and NC401VFD. Both Master Stations now have user interfaces that closely match the Gen2 (NC415AV/NC404TS) Master Stations. The updated user interface provides for a quicker and much more responsive experience from the Gen1 Master Stations. Before…
Read more

Technical Support Bulletin (TSB46): Using the CT160 2-Wire to CAT5 Converter

Converting 2-wire bus to CAT5 on the Tek-CARE120 and Tek-CARE160 Systems Two new products are now available to simplify and expedite the installation of Tek-CARE120 and Tek-CARE160 systems, the CT160 and the CT160K. The only difference between the two part numbers is the CT160K includes a complete plastic mounting housing. The CT160 is a small…
Read more

Technical Support Bulletin (TSB 43): Tek-CARE Platform Software Update Process

Due to recent developmental efforts and platform improvements to the Tek-CARE system, changes have been made to the firmware that runs on addressable stations, master stations, and dome lamps on the Tek-CARE Platform. It is vitally important that any technician who is updating a Tek-CARE120, Tek-CARE 160, Tek-CARE400P5 or Tek-CARE400P5+ system be patient during the…
Read more

Many of our international customers are also members of the TekTone Elite Partner program. The title of TEP designates that the company has attended factory training as designed by our Product Support Manager and maintains a local service staff to attend to systems 24/7.

For more information about our current global offerings, please visit the Where To Buy section of our website. Is your country unlisted? Fill out the form on our International Sales page. TekTone is constantly working to better serve our global customers and we would love to discuss your project with you!

TekTone® products are designed and built in our FDA-registered, state-of-the-art manufacturing facility located in North Carolina - plus a network of distributors and representatives that stretches worldwide.

TekTone’s portfolio is diverse by offering wireless pendants that fully integrate with wired audio-visual nurse call, resident wander management, and alert integration- simultaneously.  Our goal is to meet the various needs of an entire community on a single platform.