Call Technical Support

Call (800) 327-8466, option 3, between the hours of 8:00am and 5:30pm EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

• The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
• Is this a new installation, or are you servicing existing equipment?
• When did the issues begin?
• Were there any any incidents prior to the current issue(s)?

When you call us, also tell us:

• Your name, phone number and company name.
• The job site name and address.

Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. If you need an RMA number, please contact our Sales Department at (800) 327-8466, option 2.

Contact Technical Support

Email Technical Support

You may also contact us by email at:
Please include your name, phone number, the system or model number, and a description of the problem.